More power to social housing tenants
A report has been published on 9 March 2010 commissioned by the Tenant Services Authority (TSA)...
...and written by the Chartered Institute of Housing (CIH). Resident-led self-regulation: Enhancing in-house scrutiny and performance, was funded by the TSA through its Tenant Excellence Fund and takes a detailed look at the use of a new approach to tenant involvement and performance management. This gives tenants the power to challenge their housing organisation and drive up performance.
The report claims resident-led self-regulation has the potential to change social housing for the better and empower a group of customers who have little consumer choice. It could also cut down on the need for external intervention. Its recommendations draw on existing practice to help tenants, staff and governors in the social housing sector to develop and make effective use of resident-led scrutiny, and suggests ideas to inform the way the Tenant Services Authority (TSA) carries out regulation.
Resident-led self-regulation is already allowing tenants of a number of pioneer housing organisations to call their landlords to account and have
a lead role in improving front-line services, scrutinising performance and ensuring that the organisation is well governed.
Author: Clarissa Dann
Clarissa Dann was the editor of Caritas as well as an HR and management online service,he People Bulletin until July 2011.
She is now the editor of the specialist trade finance magazine, Trade and Forfaiting Review which can be viewed at www.tfreview.com but does write on charity finance and investment from time to time.
Clarissa has a background in legal and professional publishing, as well as business journalism and holds an MBA from
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