External provision?
Business process outsourcing by charities has further potential according to Cathy Pharoah, Mark Freeman and Susan Gordon
The opportunities for new ways of doing business, and for innovation, are the positive messages emerging for charities as they face the pressures of recession. A recent survey [1] shows that the majority of charities are considering joint working (though few want full mergers), while 26 per cent see more outsourcing as a way of increasing the future efficiency of their operations. So in this context of heightened sector interest in different ways of working, it is worth reviewing how far the sector has come with outsourcing, what the current potential is and how capacity to outsource might be developed. While levels of public and private sector outsourcing are widely monitored, there is very little research on charities’ use of outsourcing. This article gives an exclusive report on timely new research [2] which, for the first time, identifies the scale and shape of the sector outsourcing market.
Author: Susan Gordon
Susan Gordon is a trustee of CIC and head of marketing and communications at Charity Business.
Author: Mark Freeman
Mark Freeman has been involved in the charity sector for 15 years and is chief executive and founder of sector specialists Charity Business.
Author: Cathy Pharoah
Cathy Pharoah is co-director of the ESRC Research Centre for Charitable Giving and Philanthropy (CGAP) at Cass Business School.
www.cass.city.ac.uk/philanthropy
There are no comments on this article. Be the first to comment.